Processing Time:

• Handcrafted pieces: 3-5 business days.
• Ready-made items: 1-2 business days.

Domestic Shipping:

• Standard Shipping: 4-7 business days – $5.00 (Free for orders above $100)
• Express Shipping: 2-3 business days – $15.00

International Shipping:

• Standard International: 10-15 business days – $15.00
• Express International: 5-7 business days – $30.00

Packaging:

• Each item is elegantly packaged in our signature [Jewelry Company Name] box, ensuring safe transit and a perfect gift presentation.

Customs and Import Taxes:

• Buyers are responsible for any customs and import taxes that may apply. [Jewelry Company Name] is not responsible for delays due to customs.

Returns & Exchanges:

• We accept returns and exchanges within 30 days of delivery. Items must be in their original condition. Custom or personalized orders are non-returnable.

Tracking Your Order:

• Once your order is shipped, you will receive a tracking number via email. Track directly on our website or the carrier’s official site.

Insurance:

• All shipments are fully insured. In the rare event of a package being lost or damaged in transit, please get in touch with us immediately.

Special Notes:

• For your jewellery’s safety, all items require a signature upon delivery.
• We do not ship to P.O. boxes.
• During peak seasons and promotional sale periods, shipping times may vary.

If you have any additional questions or special shipping requirements, please get in touch with our customer service team at info@bluesparkjewels.com.au or call +61 426 047 075.
Thank you for choosing Blue Spark Jewelry. We value your trust and strive to deliver the best service and products.